Employee Engagement vs Employee Experience: What’s the difference?

It’s likely you’re very familiar with ‘employee engagement’ and we’re also willing to bet that when you come across the phrase ‘employee experience’ you think it means the same. But, although related to one another, they actually differ in practice and both are important to develop  in order to achieve a healthy workplace.

Characteristics of the employee experience

The employee experience is the culmination of individual events that make up the employee’s day-to-day. It’s the processes and behaviors of the company and its’ culture. For example, the following events would be considered part of the employee’s experience: onboarding, team-building events, and company responses to employee needs.

However, most importantly it is how the employee feels in response that really matters here. Do they feel a sense of belonging? Are they interested in opportunities for growth? Do they think there is a purpose to their work and the company’s objectives?

Characteristics of employee engagement

Employee engagement is both the outreach activities coming from the company and the response to them from the employee. While individual factors such as diversity initiatives and employee development plans are examples, again it is the connection that employees feel to the company that is most important here.

For example, do they feel respected by their employers and trusting of management? Would they consider their work environment to be a positive one? Do they want to collaborate and feel their ideas will be given consideration? Namely, we’re looking at how employees interact with the company.

We mentioned earlier that employee experience and employee engagement are related, and hopefully our examples of both are helpful because in order to cultivate a thriving environment for employees, it requires them both!

In a future blog we’ll be discussing how HR can play an effective role in experience and engagement, so if you’re feeling a little apprehensive on how to make some adjustments, you’ll want to start by reading that one! But if you’re ready to dive in right now, Eos HR can help! We make sure employers have the resources they need to lead a productive and safe workplace. Schedule a free consultation today to learn more.

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